At Camellia Cottage, our main goal is customer satisfaction. I will do everything possible to make that happen. If you have any questions about anything listed below, don't hesitate to contact me.

All of our merchandise ships within one week, out of North Carolina. Custom arrangements take longer, and estimated shipping dates are included on a custom item's invoice.

Orders will not ship until paid in full.

We do not ship fresh flowers. Everything we ship must be made out of silk. Fresh (or real) arrangements are delivered locally or made availble for pick up.

Most items are shipped via the United States Postal Service, but some larger arrangements ship via UPS. Our shipping fees are calculated in one of these two ways:
1. For smaller items, it is based on flat rate boxes from USPS.
2. For larger items, it is based on the weight of item, plus packaging materials (i.e. boxes, bubble wrap, ect.)

Whenever possible, I'll ship more than one item in a box and refund the difference. If you feel you have been overcharged, please contact me and shipping overcharges will be refunded.

We ship internationally, please contact me for special shipping charges. Camellia Cottage accepts paypal, checks, and money orders. Orders will not ship until payment is received in full.

For custom orders, we require half down before the order will be created. And the other half must be paid before custom orders will be shipped. We do collect personal information from our clients, when you order. This information will never be sold or shared with any third party. Camellia Cottage dislikes spam, and will never share your email address.

All credit card and debit card purchases are conducted through Paypal to be secure. If you are still unsure about giving out this info online, you can always mail a check. If you are unsatisfied with your floral arrangement, we will be glad to change it. Or you can exchange it for another item of equal value.

Anything purchased in our online store can be returned within seven days and we will refund the original item price, not including shipping. The item for return must not be damaged and you must pay return shipping.

There are absolutely no returns on any real flower stems, fresh arrangements, or live plants. All sales are final.

Cancelled speaking engagements will only be refunded if we are notified at least week in advance.

Down payments on custom arrangements or wedding flowers will not be refunded, should the order be cancelled.

If an item you ordered is received damaged, please contact me, with a photograph. Most damages will be refunded.

The policies and content on this page are subject to change without notice.